Frequently Asked Questions
Check out our most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Our Products and Us
We are based in Sydney Australia.
Insert the plate into the base
Insert 3x AA Batteries or Plug in USB power cable
Press the control button once to turn on. Once to change colour. Hold for 2 seconds to turn off.
It doesn’t require much electricity as it gets power from DC 5V USB or AA batteries. It does not overheat and there are no built-in batteries.
We accept Visa, Mastercard, AMEX, and Discover cards. You can also pay using Paypal, Apple Pay, Google Pay, or Shop Pay.
Once your order is placed we are unable to edit your payment information.
Unfortunately, the billing address on your order can not be updated once the order has been placed. If your order was able to be placed successfully there should be no issue with delivery as long as the shipping address is correct.
Every order can be returned within 30 days as long as it’s unused or unbroken and it’s in its original packaging. Make sure you read our Refund Policy on the bottom of the page. Please note that the shipping costs are not refundable.
Yes, at Southern Cross Night Lights, we offer a free 1-year warranty on our sabers. Get in touch with our support team and we’ll replace the damaged items if needed.
Please allow up to 24-72 hours for orders to be processed. We then ship our products through Australia Post.
The Australia Post Delivery Time Frames for Standard Post are:
ACT - 2 Business Days
NSW - 2 Business Days
QLD - 3 Business Days
VIC - 3 Business Days
SA - 4 Business Days
TAS - 4 Business Days
NT - 6 Business Days
WA - 7 Business Days
The Australia Post Delivery Time Frames for Express Post are:
ACT - 1 Business Days
NSW - 1 Business Days
QLD - 2 Business Days
VIC - 2 Business Days
SA - 2 Business Days
TAS - 2 Business Days
NT - 3 Business Days
WA - 3 Business Days
All of our shipping methods provide tracking numbers you'll be emailed your tracking number once posted. Please contact us if you haven’t received one.
We usually ship orders as soon as possible to insure a faster delivery. If your package has not been shipped yet and you need to make any modification to your shipping address. Please contact us as soon as possible at email@example.com and we will do our best to update your address if your package has not been shipped yet.